We'll always tell you
exactly where it is.
Honest delivery times, tracked shipping, and clear information about how your order reaches you.
"We believe in telling you delivery times clearly rather than hiding them in small print. Here is exactly what to expect." — Helen Grayson, Founder · Sliken
How long does delivery take?
Orders typically arrive within 6–8 business days after your order is placed.
Here's what normally happens from the moment your order is placed until it reaches you.
You'll receive an order confirmation after placing your order. Tracking information will be provided once your parcel has been dispatched.
Your parcel is travelling through the delivery network using tracked shipping.
Tracking information may occasionally take 24–48 hours to update between carrier scans or sorting facilities. This is normal and does not necessarily mean your parcel has stopped moving.
Most orders arrive within this period.
Depending on the carrier and your delivery location, your parcel may be delivered to your address, placed in a secure location where permitted, or handled according to the carrier's normal delivery procedure.
Please note: During particularly busy periods, major sales, holidays, severe weather, or carrier disruptions, delivery may occasionally take up to 10 business days.
Tracking your order
You'll receive tracking information once your order has been dispatched.
You can also check the latest status through our Track Your Order page.
Please allow up to 24–48 hours after dispatch for tracking information to begin updating.
If you haven't received tracking information within 4 business days, check your junk or spam folder first. If you still can't find it, contact:
Please include your order number so we can locate your order quickly.
Why does delivery take 6–8 business days?
Sliken works with specialist fulfillment partners rather than operating every product from one central warehouse.
This enables us to offer a wider, carefully selected collection while keeping our delivery expectations realistic.
We would rather provide you with an honest delivery estimate and meet it than advertise an unrealistic delivery promise.
If you need an order for a specific date, please contact us before ordering and we'll let you know whether the expected timeframe is suitable.
Orders containing multiple items
If you order more than one item, your order may occasionally arrive in separate parcels.
If this happens, you will not be charged additional shipping fees because of the split delivery.
Incorrect delivery information
Please make sure your delivery address is correct before completing your order.
If you notice an error after ordering, contact support@sliken.de as soon as possible.
Once an order has entered fulfillment or has been dispatched, we may not be able to change the delivery address.
What if my order doesn't arrive?
If your order hasn't arrived within 10 business days, contact:
Include your order number and we'll investigate the shipment with the relevant fulfillment or delivery partner.
If the parcel is confirmed lost or cannot be successfully delivered, we'll work with you to arrange an appropriate replacement or refund.
Shipping cost
Sliken currently provides free tracked shipping on U.S. orders.
Any applicable shipping charge or promotion will always be clearly displayed before you complete checkout.
Do you deliver outside the United States?
Sliken currently ships within the United States only.
International shipping isn't currently available.