"If it doesn't feel right — send it back."
30 days to decide. Simple returns. No hidden restocking fees.
"Fit is the hardest thing to get right online. We know that. So we made our returns policy as easy as possible — because we'd rather you try something and love it than not try at all."
— Helen Grayson, Founder · Sliken
The Returns Policy — plainly stated
| What | Detail |
|---|---|
| Return window | 30 days from the date your order arrives |
| Return shipping | Customer is responsible for return shipping costs |
| Condition required | Unworn, unwashed, with original tags attached |
| Refund method | Original payment method |
| Refund timeline | 3–5 business days after we receive and approve your return |
| Exchanges | Available, subject to stock |
| Faulty items | Full refund or replacement at no cost to you |
Partial Refunds
In some cases, returned items are processed by one of our fulfilment partners, which can make return shipping more expensive than expected.
When this happens, we may offer you the option of a partial refund and allow you to keep the item instead of sending it back.
Exchanges
If you'd like a different size or color, email us at support@sliken.de before sending your item back and let us know your preferred option.
If the requested item is still available, we'll arrange the exchange once your return has been received. If your preferred option is no longer available, we'll issue a refund to your original payment method instead.
Faulty or incorrect items
If your item arrives damaged, faulty, or not as described, email us at support@sliken.de with your order number and a photo of the issue.
We will arrange a replacement or full refund — whichever is appropriate — at no cost to you. In many cases, you will not be required to return the faulty item.
Items not eligible for return
Items that have been worn, washed, or had their tags removed cannot be returned unless they are faulty.
This helps us protect all customers who purchase from our collection. If you're unsure whether an item qualifies for a return, please contact us before sending it back.
How to start a return
Email support@sliken.de within 30 days of delivery with:
- your order number
- the item(s) you'd like to return
- your reason for returning
We'll reply with the appropriate return instructions.
Please do not send a return without contacting us first.
Your statutory rights
This returns policy is provided in addition to any rights you may have under applicable consumer protection laws in your state or under United States law. Our 30-day returns policy gives you time to decide whether your purchase is right for you.