"If it doesn't feel right —
send it back."
The Returns Policy — plainly stated
| What | Detail |
|---|---|
| Return window | 30 days from the date your order arrives |
| Cost | Customer pays for return label |
| Condition required | Unworn, unwashed, with original tags attached |
| Refund method | Original payment method |
| Refund timeline | 3–5 business days after we receive your return |
| Exchanges | Yes — note your preferred size on the returns form |
| Faulty items | Full refund or replacement, no return required for damaged goods |
Partial Refunds
In some cases, returned items are processed by one of our fulfilment partners, which can make return shipping more expensive than expected.
When that happens, we may offer a partial refund and allow you to keep the item instead of sending it back.
Exchanges
If you'd like a different size or color, note your preference on the returns form inside your parcel (or email us at support@sliken.de before sending it back). We'll reserve your requested item if it's still in stock and dispatch it as soon as your return arrives. If your preferred option has sold out, we'll issue a full refund instead.
Faulty or incorrect items
If your item arrives damaged, faulty, or not as described, email us at support@sliken.de with your order number and a photo of the issue. We will arrange a replacement or full refund — whichever you prefer — at no cost to you and without requiring you to return the item.
Items not eligible for return
Items that have been worn, washed, or had their tags removed cannot be returned unless they are faulty. This is to protect all customers who purchase from our collection. If you are unsure whether an item qualifies, email us before sending it back.
Your statutory rights
This returns policy is provided in addition to any rights you may have under applicable consumer protection laws in your state or under United States law. Our 30-day returns policy gives you plenty of time to decide whether your purchase is right for you.